At Videoslots.com, you have one free withdrawal per day with no fee. You can, of course, withdraw more frequent if you would like to. Those withdrawals after the free first one will then come with a charge of € 2.5. We also reserve the right if there is no, or minimal turnover, since the time of the last deposit we might charge a fee of 3.9%. Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Ruling

Declined - This complaint relates to the technical enforcement of the Swedish gambling license and as such needs to be directed to the relevant regulatory authority.

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Player's Complaint

where you should only be able to make deposits up to 5000SEK / a week, video slots have instead let me undo my withdrawal via a 'undo withdrawal' button. This has resulted in a loss and deposit of SEK 78,000 more than the Swedish Gaming Act allows. Is there any way to report them and get your money back?

11 Responses

Hi malingr - welcome back!

Cancelling a withdrawal is not the same as a deposit and we would not consider it a breach of this regulation. You would need to consult with the Swedish regulator if you wished to pursue this matter further.

Thanks,

ThePOGG

thanks for the feedback. before closing the case, I just want to make it clear that my withdrawn withdrawals are withdrawals that have been processed and paid into my bank account and then returned to the account, but it may still not count within the limit of the deposit rule?

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Hi malingr,

Please log into your account, go to the Responsible Gambling section take screenshots of the information and send then through to [email protected].

Thanks,

ThePOGG

Hi malinger,

Thank you for your email. However, we need to see the information within the Responsible Gambling section of your account. Please take screenshots of this information and send it through.

I also need you to detail specifically how you can 'undo' a withdrawal that has been processed to your bank months previous?

Thanks,

ThePOGG

the Swedish gaming law says that all Swedes must have an automatic game limit of 5000 / sec a week it is not under responsible gambling but as a general maximum limit, I sent with the deposit page where information about the maximum limit is in previous documents but will see if I can find the information in English. that you can cancel a withdrawal on video slots means that I can make a withdrawal of winnings that are approved and the money is sent to my bank, for 60 days can cancel the withdrawal and return that money from my bank account to the gaming account again, provided I have money available on my bank account. I will contact you now because I believe that video slots violate the Swedish gaming law and want all deposits that have exceeded the maximum limit / week to be refunded. instead of deposits 5000SEK / week, I have in some weeks been able to refund up to 60 days old winnings of over 20-30000SEK / week to my gaming account. this means transactions from my bank to the gaming account of well over 5000sek / week.

Hi malingr,

So to be clear, you have not set this limit with the operator directly?

Thanks,

ThePOGG

No, I have not set my own deposit limit. the Swedish gaming law says casino must have a temporary deposit limit of 5000 a week for Swedish players,they break the Swedish gaming law and therefore I wonder if that is something you can help me with.

Hi malingr,

If this does not relate to the operator's internal responsible gambling policies you would need to approach the Swedish gambling authority to determine whether they feel the actions in question constitute breach of license.

Sorry we could not be of further help.

ThePOGG

Thanks for the try to helping, i hope we dont need to speak more in the Future ')

I know we'll close the case, and I'm not sure if you're checking out tips. I have the deposit limit due to the gaming law in Sweden and understand that you can therefore not check the case for me this time but it is so that video slots allow customers to undo withdrawals over their own set deposit limits as well, I want to make you aware of it, I do not want that more people will happen to my event (even though I have one on the forced deposit limit by the Swedish government, I have been able to exceed it, and more will happen even if customers set their own limits, and it is contrary to mga's responsible gambling)

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